Frequently Asked Questions
💳 What payment types do you accept?
📦 What shipping options do you offer?
We use Royal Mail for all deliveries. Options include:
Next Day Delivery
First Class (with tracking)
Second Class (with tracking)
Please allow at least 7 business days before contacting us regarding a delivery. Delays can occur due to weekends, public holidays, or seasonal factors.
📍 Where are you based?
We are based in the UK, and we only ship within the UK.
📞 How can I contact Pillz4Sleep?
You can reach us through:
Email
Live Chat
Telegram
💰 Do you offer price matching?
Yes. If you find the same product in stock and delivered from another seller at a lower price, we will match that price on your next order.
Just provide proof to our support team after you’ve placed and received your order from the competitor.
✅ Do you offer any guarantees?
We do our best to ensure fast, discreet, and secure delivery. If something goes wrong (e.g., seizure by authorities), here’s what we require to investigate:
A clear photo of the official letter or document you received (police/customs/etc.)
Verbal claims are not accepted — written proof is mandatory.
We are responsible for your package until it is shipped. Once shipped, we’ll review your case only if you submit valid documentation.
↩️ Do you offer refunds?
Yes, if:
The product is unopened, and
You return it at your own expense with tracking.
Once we verify the return, we will issue a refund.
📦 How do I know I will get what I ordered?
All our shipping options include tracking. We also securely and discreetly package every order. If an issue arises:
Take a clear photo of the unopened, vacuum-sealed package (the contents must be visible).
This documentation is required to investigate any missing item claims.
No photo = no case.